Geography & History Notes | KCSE, NECTA, ZIMSEC & GCSE

  PARTIES TO BUSINESS ETHICS 1. The clients/customers who deal with the business 2. Employees 3. Government of a country or authority in which business activities take place. 4. Businesses which compete with the entrepreneur’s business. 5. The society within which the business is located. 6. The suppliers of business inputs. (A)BUSINESS ETHICS TOWARDS CUSTOMERS 1. Honesty Honesty should be in terms of the price charged for the quality and quantity of the goods and the delivery of products purchased by his or her customers. 2. Courtesy This is being polite, patient and sincere when dealing with customers. The entrepreneur should not sell expired goods to his or her customers. He or she should be seen providing a good service and not only interested in getting money from the customer. 3. Geniality The entrepreneur should be kind, cheerful and try to balance his or her temper when dealing with customers. He should never shout at or abuse the customer but instead try as much as possibl...

 1. Honesty An entrepreneur must be open and freely share information. He or she should not say things that are false and should never deliberately mislead. 2. Promise keeping Entrepreneurs must go to great lengths to keep their commitments. They should not promise on behalf of the company unless they have the authority to do so. 3. Fairness Entrepreneurs should create and follow a process and achieve outcomes that a reasonable person would call just.4. Respect for others They should value and honour the abilities and contributions of others, embracing the responsibility and accountability for their actions in this regard. 5. Compassion Entrepreneurs should maintain an awareness of the needs of others and act to meet them whenever possible. They should minimize harm whenever possible and should always commit themselves to social responsibility. 6. Integrity This requires entrepreneurs to live up to ethical principles, even when confronted by personal, professional and social risks ...