TECHNIQUES FOR COPING WITH CHANGE
The following four-step basic decision making technique can be applied to coping with changes; 1. Understanding the situation. For example, assuming that one is operating a moderately successful shop in a small town. The change situation constitutes a new shopping area being planned for the out skirts of the town. One should determine what changes he or she should anticipate in the driving and restraining forces acting on his or her small business. For example, will the new shopping area drive customers away, will any of the big businesses be relocating, is his or her area showing any sign of deterioration? If he or she takes no special action, what are chances of declining and eventual business collapse? Therefore one should examine every aspect of the situation before defining the problem. 2. Defining the problem. The problem might be defined as a need to take some kind of action now that will have one of four different effects. (i) Prevent the new market area from eventually d...