Impact of TQM if poorly implemented by businesses

 Impact of TQM if poorly implemented by businesses

  • Setting unrealistic deadlines that may not be achieved.

  • Employees may not be adequately trained resulting in poor quality products.

Impact of TQM if poorly implemented by businesses


  • Decline in productivity, because of stoppages.

  • Businesses may not be able to make necessary changes of products/services to satisfy the needs of customers.

  • Business reputation/image may suffer because of poor quality/defective goods.

  • Customers will have many alternatives to choose from and the impact could be devastating to businesses.

  • Investors might withdraw investment, if there is a decline in profits.

  • Decline in sales as more goods are returned by unhappy customers.

  • High staff turnover, because of poor skills development.

  • Undocumented/Uncontrolled quality control systems/processes could result in errors/ deviations from pre- set quality standards

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