Impact of TQM if poorly implemented by businesses
Impact of TQM if poorly implemented by businesses
Setting unrealistic deadlines that may not be achieved.
Employees may not be adequately trained resulting in poor quality products.
Decline in productivity, because of stoppages.
Businesses may not be able to make necessary changes of products/services to satisfy the needs of customers.
Business reputation/image may suffer because of poor quality/defective goods.
Customers will have many alternatives to choose from and the impact could be devastating to businesses.
Investors might withdraw investment, if there is a decline in profits.
Decline in sales as more goods are returned by unhappy customers.
High staff turnover, because of poor skills development.
Undocumented/Uncontrolled quality control systems/processes could result in errors/ deviations from pre- set quality standards
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